Terms & Conditions
TERMS & CONDITIONS:
Anglesey Holiday Cottage Tŷ Chi
1. RENTAL CONTRACT
1. By We/Us – this means Standing Stones Ltd. Owners of Anglesey Holiday Cottage Tŷ Chi
1.1 By You – we mean the Lead Guest and members of your Party as notified to us when booking.
1.2. The Rental Contract is between You and Us.
1.3. To secure your Booking, we will ask for a 25% deposit, paid into our account within 24 hours of us sending your booking confirmation email.
1.4. The balance will be payable 6 weeks before the start of your holiday – the date will be stated in the booking confirmation email. If you are booking less than 6 weeks before your holiday, we will require the payment in full.
1.5. If the balance is not received by the due date, and you do not contact us, we will re-advertise your holiday as a cancellation.
2. METHODS OF PAYMENT
2.1 We currently accept payment by BACS transfer. Please contact us if this is an issue.
3. CANCELLATION POLICY
| Time before arrival date that notification is received | Cancellation Charge as % of total break cost |
| 1 calendar month or less | 100% |
| 1 – 2 calendar months 25% | 25% |
| 2 calendar months or more | Full refund |
3.a CORONA VIRUS / COVID-19. We will endevour to work with our Guest where a booking is unable to take place due to either, a local Lockdown at the property, a Lockdown at the Guests home address or Government restrictions are in force relating to the relevant booking dates.This will include offering a change of holiday date where possible or a refund of monies paid , whichever is mutually agreeable. ( In the event that alternative dates are selected additional pricing may apply.) Other Covid-19 Pandemic related matters and a disincllination to travel must be seen as foreseeable issues within an ongoing Pandemic. Guests are therefore urged to take out full travel insurance in order to protec from insurable losses.
3.1. We advise you to take out additional holiday insurance to cover your holiday irrespective .
3.2 We may cancel bookings if the Cottage becomes unavailable for reasons beyond our reasonable control including, but not limited to illness, flooding, fire, significant damage, failure of utility services or weather damage. In this event we will refund in full anything you have already paid us, but we will not be liable for any additional costs you may have paid to a third party in relation to your stay (including, but not limited to travel, activities or insurance).
3.3. Although we will do everything we can to resolve issues, we cannot be held responsible for disruption to our utility services (Wi-Fi, water, electricity) either due to planned maintenance, or other outages beyond our reasonable control.
3.4. If any of your party have special requirements and our information isn’t clear whether we meet these, please contact us prior to booking and we will happily answer questions to help you decide if we’re suitable. We will try to make reasonable adjustments, but it may be that we simply are not the right choice for you. We cannot be held liable if you decide to go ahead and then find us unsuitable on arrival.
4. USE OF THE PROPERTY
4.1 You agree that the number of people staying in Ty Chi will not exceed the number stipulated on the booking confirmation.
4.2 You agree that the Property will be used for personal and domestic purposes only.
4.3 You agree that Ty Chi will not be used for any commercial purposes without the written consent.
4.4 You agree that Ty Chi will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbours .
4.5 You and your guests will comply with any reasonable regulations relating to Ty Chi or the site within which the Property is situated, which will be communicated to you upon/prior to your arrival at the Property.
4.6. Only the people and dogs listed on the booking form may stay at the cottage – if these details have changed since you booked, let us know!
4.7. Dogs are not allowed on the furniture. Under no circumstances must dogs be allowed on the beds.
4.8. Access to the cottage on the first day of stay is no earlier than 4pm and departing by 10am. If no bookings before or after you, we can be flexible with this however this is strictly by arrangement only. Please do not be offended if we have to refuse.
4.9. Tŷ Chi is a No smoking property – smoking is not permitted inside or around the cottage – this includes the use of e-Cigarettes.
4.10. It is a condition of your stay that the cottage is kept clean and tidy and left in the condition that you found it.
4.11. If we have reason to believe that you are in breach of our Terms and Conditions, we reserve the right to enter and inspect the cottage at any time. Anyone committing a serious breach may be asked to leave.
4.12. We hold data about you securely and only for the purpose of recording your booking, and for contacting you about your booking, before and during your stay. When you book, you may opt IN to our mailing list, and once in, you may opt OUT at any time.
4.13. You can also sign up to our mailing list here at any time. We will never pass on your details to a third party unless Legally required to do so. We will only use your address to send out news, cancellations, and special offers.
5. RENTAL PERIOD
5.1.The Rental Period commences, unless otherwise notified, at 4.00 pm on the day of arrival and terminates at 10.00 am on the day of departure.
5.2. If your stay extends beyond the period of hire in condition 5.1, You may be subject to a charge for the additional time based on the applicable daily rate for the Property.
6. CARE OF THE PROPERTY
6.1. You agree to keep the Property and its contents in the same condition and repair as found on your arrival at the Property and shall ensure that your guests shall also take such care of the Property and its contents.
6.2 If either You, any of your guests or an animal accompanying you, by act or omission causes damage to the Property and/or its contents, You agree to pay to the Owner upon written demand, any reasonable costs incurred in making good any such loss or damage.
6.3 You must ensure that the Property is left in a clean and tidy condition on your departure at the end of the Rental Period (including cleaning up after any animals which You have been permitted to bring to the Property). We may charge You for the reasonable costs of any additional cleaning if this is reasonably considered necessary.
7. PETS
7.1 One Well bahaved Dog is welcome at Ty Chi. Please check with us regarding the breed and size of your dog before booking so that we may confirm.
7.2. You must ensure that: dogs are properly controlled and supervised at all times; under no circumstances must they be left unattended at the Property; and they are not permitted on any of the furniture. We provide a dog basket but please bring your own if you prefer.
7.3. Guests with allergies should be aware that the Owner cannot guarantee that there have been no dogs at the Property, nor do We accept any liability for any suffering which may occur as a result of such pets having been present.
8. RIGHTS OF ENTRY
8.1 We shall have the right of entry to the Property at all reasonable times, except in an emergency where immediate access may be required, for the purposes of inspection or to carry out any necessary repairs or maintenance.
9. RIGHTS TO REFUSE BOOKINGS AND TERMINATE CONTRACT
9.1 We reserve the right to refuse any Bookings.
9.2. We reserve the right to terminate a Contract without prejudice to any rights and remedies accrued by Us or You which shall remain following termination and ask You and your guests to leave the Property immediately if it is deemed necessary by Us as a result of your behavior or that of any of your guests or any other material breach of these Booking Conditions.
9.3. In the event that your Contract is terminated in accordance with condition 12.3, We reserves the right not to refund to You any part of the Rental Fees in respect of the shortened Rental Period.
10. LIABILITY
10.1 Nothing in these Booking Conditions shall limit or exclude the liability of the Owner for death or personal injury resulting from its negligence or for fraudulent misrepresentation or for any liability which cannot be excluded by law.
10.2 All warranties, conditions and other terms implied by statute or common law are, to the extent permitted by law, excluded from the Contract.
10.3. We shall not be liable for any actual or alleged indirect or consequential loss howsoever arising suffered by You, or for any loss (either direct or indirect) of profits, anticipated profits, savings, business or opportunity or loss of publicity or loss of reputation or opportunity to enhance reputation or any other sort of economic loss.
10.4 The aggregate liability of the Owner to You for breach of contract, misrepresentation, in tort or otherwise arising under or in connection with the Contract shall be limited to damages not exceeding three times the total amount of the Rental Fee received from you.
11 FORCE MAJEURE
11.1We shall not be shall be liable for any delay or non-performance of their obligations under the Contract to the extent that the performance is interrupted or prevented by any act or omission beyond its reasonable control. We shall, as soon as reasonably practicable upon it becoming aware of the same notify You.
12 DATA PROTECTION
12.1 For the purposes of the Data Protection Act 1998, we are Data Controllers of all personal data provided by You.
13 MISCELLANEOUS
13.1 If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
LOCATION
Ty Chi is in a rural location, we can experience some animal noise and occasionally noise from grass cutting or other farm machinery or activities.
Flora and fauna: in rural areas, insects and other pests are fairly common and not necessarily an indication of poor housekeeping standards.
COMPLAINTS
Great effort is made to maintain the highest standards of furnishing and fittings. On the very rare occasion when you may experience a shortfall in housekeeping or maintenance, please call us during your stay so that We can try to minimise any inconvenience, discomfort or dissatisfaction.
GUEST DAMAGE
You should report accidental damage or breakage if and when it happens. Repairs or replacement items can then be arranged in advance of the arrival of the next guests.
OTHER ISSUES
Building Work: We can not be held responsible for any buildings or road workings which may be carried out close to the Property. Where we are aware of any anticipated works, we will endeavour to advise you in advance.
Withdrawal of Facilities: We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice; where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.
COVID -19 TERMS
We want everyone to be able to enjoy their stay safely. After a miserable few months of cancellations and stress and uncertainty, we have worked hard to draw up procedures that keep us and our staff safe and you as safe as possible, whilst still providing the stay experience for you to enjoy.
The virus does not go away just because you are on holiday. Please maintain Social-Distancing of 2 meters, (Welsh Regulations) and practice good hand hygiene at all times. It is easy to relax these little things whilst on holiday, but we have provided sufficient soap and sanitizer for your use. If you arrive somewhere and it is busy – please go somewhere else! Support local businesses where you can, choosing takeaways where possible. Visitors are so important to the island, but its re-opening needs to be managed in a safe and respectful way.
This summer on Anglesey will be a bit different to previous years, but it can still be a great one!
Before your stay.
14. Please contact us immediately if:
14.1. you, or any of your party, develop symptoms of the Virus
14.2 you have been asked to self-isolate by Contact Tracers
14.3 your area is subject to a localised Lockdown
14.4 In these cases, it is essential that you follow Government Guidelines and DO NOT travel. We will do our best to re-sell your holiday in order to refund you in full, and if we don’t succeed, we will offer a partial refund on production of a positive test result or proof from the Contact Trace team (we’ll know about any local lockdowns!).
We suggest that if at all possible, you be mindful of how close you get to other people in the fortnight leading up to your holiday, as this will greatly reduce the risk of you contracting the virus – quite apart from not wanting you to be ill, we’re sure you have been looking forward to your holiday as much as we have been looking forward to welcoming you!
During your stay
15. If you, or any of your party develop symptoms, you must tell us immediately. We will, in the event, ask you to vacate the property and return immediately to your home address where you must a) seek a Covid -19 Test b) Self Isolate according to Government Guidance.
15.1 If you become too ill to travel home (or do not have the means to arrange transport) you should discuss your circumstances with an appropriate health care professional and if necessary, the Local Authority. You will be liable for any additional time spent at our cottage and any affected subsequent bookings.
15.2 After a confirmed case, we cannot allow anyone into the house for at least 72 hours. We will then need to pay for a deep clean. It is highly likely that this will impact the next booking. We would ask that you be considerate and leave as soon as possible to minimise the disruption.
16. COVID -19 Requirement –it is compulsory that you strip any bedding used leaving the duvet protector and the bottom mattress protector in place. (There will be two fitted to the bed). Place all used bedding in the laundry bags provided and in fine weather place outside the cottage door or in the bath if inclement weather. (all laundry is left for 72 hours before being washed to protect staff). Removing bedding has been identified as the most hazardous aspect of housekeeping for cleaners therefore we insist that Guests do this please.
17. Likewise, please empty the kitchen waste and food bin into the external recycling bins provided. Waste food MUST be bagged in compostable bags provided.
18. You must ensure that all surfaces are wiped down and that all dishes used are either washed or loaded into the dishwasher and selected to wash.
Updated February 2021 V2